Williamstown Commons recognized for exemplary commitment to quality
Of the few long-term care and senior living providers in Massachusetts recognized this year by National Research Corporation for exceptional customer and employee satisfaction, Berkshire Healthcare communities captured 60% – 15 out of 25 – of the Massachusetts awards.
In the Berkshire region, Berkshire Healthcare’s 2015-16 Excellence in Action award winners are:
For customer satisfaction: Fairview Commons (Great Barrington), Kimball Farms Life Care (Lenox), Kimball Farms Nursing Care Center (Lenox) and Williamstown Commons.
For both customer and employee satisfaction: Mount Greylock Extended Care Facility (Pittsfield) and North Adams Commons.
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 20 percent of qualifying skilled nursing facilities (10 percent for assisted living communities) on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”
This past year, 589 long-term care organizations nationwide were chosen for recognition. Of the 25 awards given to communities in Massachusetts, 15 were claimed by Berkshire Healthcare communities.
“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior care communities,” said Debbie Richardson, Vice President of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”